Capability Building Resources

On this page you will find downloadable templates and videos relating to the key tools associated with our 'D5' methodology.

The D5 methodology follows five stages:

  • Define– identify the performance challenges, link them to business needs
  • Discover– understand the current process or system and the performance gap or opportunity
  • Design– generate possible solutions to address the performance challenge
  • Deliver– pilot, iterate, implement and deliver improved performance
  • Digest– review progress, learnings and opportunities to share best practice

If there’s something else you’d like to see here, please let us know.

Problem Definition Sheets (PDS) distil the key information for your project down to one page: the problem the project must solve, outputs, success factors, stakeholders, scope, context & timing [template] [video]

Issue Trees break the problem down into independent issues and sub-issues, each defining a manageable chunk of work for the project team [template] [video]

Work plan or “Boat Chart” gives you a one-page overview of key deliverables, activities and deadlines [template]

Hypothesis Trees grow insight from the start, based on the current evidence, and can then be used to guide your workplan and to test and iterate your solution [template] [video]

The 5 Whys help you pursue and eliminate the root cause of a performance gap, not just the symptom or effect, to drive sustainable improvement [video]

Issue Prioritisation Matrices identify the questions most likely to make a difference to the recommendation or solution, so you can invest your time efficiently [template]

Influence Model summarises four drivers for behavioural change and helps you consider, from the perspective of each of your stakeholders: “I will change my behaviour if…” [video]