Insight solutions

Our insight solutions are designed to improve the performance of healthcare organisations using our deep knowledge of the NHS. “Imaging Insights” helps identify savings through productivity in radiology and our emergency pathway tools enable rapid diagnosis and solutions to patient flow delays.

Our insight solutions are designed to deliver improvements quickly. We find that very often, when faced with a problem, organisations have to ‘re-invent the wheel’ and start from first principles, wasting time and effort. We have developed practical solutions to common problems that we encounter through our consulting work.

Imaging Insights

Imaging Insights is a method developed with the UK’s leading imaging departments, to help hospital imaging departments transform their services and improve productivity. 2020 Delivery has developed the only standardised set of times (SIET©) at imaging exam code level with a distinguished clinical panel. The imaging insights tool measures the performance and productivity of individual consultants. Find out more about the Imaging Insights Solution.

Cancer Pathway Insights

Our Cancer Insights deal with three of the most common problems faced by cancer services, and how our clients are starting to solve them:

  • How to ensure diagnostic services (across imaging, endoscopy and pathology) meet the growing demand from cancer services, affordably and to high quality?
  • How to design and operate Cancer MDTs so that decisions are made quickly and appropriately, while controlling costs and demand on team members’ time.
  • How to ensure patients on outpatient pathways aren’t lost to follow up (avoiding clinical risk and complicated “safety-net” processes).

Our insights help service leadership to quickly consider the opportunities and trade-offs, and start testing customized solutions.

Admin Insights

The patient pathway is so much more than just the clinical process. In terms of influence, administrative processes have a significant part to play in the quality and performance of patient services. The Admin Insights solution helps an organisation understand the roles these services play, the opportunities for cost saving and for quality improvement.

Emergency Pathway Insights

Non-elective services are under great pressure. Our emergency pathway insight solution quickly helps commissioners and trusts understand where effort should be focused to make improvements. It is equally applicable to emergency departments, flow through to wards, and discharge processes.

Elective Pathway Insights

Outpatient services define a hospital: In terms of the number of contacts, outpatient appointments far exceed the activity of any other service and therefore have a significant impact on overall patient experience, outcomes, trust income and costs. Our elective pathway insight tools allow rapid diagnosis of outpatient and inpatient services, identifying opportunities to make big improvements to the costs, patient experience and quality.

Find out more about our other services designed to improve quality, safety and financial measures.