Amy Carmichael has experience in health, higher education and the third sector, supporting performance improvement, capability building, programme management and strategy. Throughout her work, she has focused on engagement of diverse stakeholders, as well as identifying and using best practice to inform deliverable strategies.

Amy’s work at 2020 Delivery has focused on improving the A&E 4-hour performance of large acute trusts. This has been through intensive on-the-ground support for medical ward staff to improve their processes such that patients’ care and discharge are not delayed, supporting an Integrated Discharge Service to reduce the number of beds occupied by a patient who is medically fit for discharge, and training and mentoring NHS staff to lead their own improvement projects. Amy has also acted as programme manager of a £1.6bn clinical academic partnership between three world class hospitals and a university.

Prior to 2020 Delivery, Amy developed a university’s strategy for engaging students in sustainability, supported an indigenous youth club in Bangladesh to improve their community’s health, co-ordinated the activities of a political party’s Diversity Unit, and improved a domestic violence charity’s data collection and analysis process. As a student, she was co-director of sustainability for Cambridge’s first carbon-neutral May Ball, and founder of Sustainaball, an environmental events consultancy and accreditation scheme.

Outside of work, Amy is a Trustee of Lambeth Mediation Service, a trained Brownie Leader and a musical improvisor.

Amy holds a Bachelor’s degree in Human, Social and Political Sciences from the University of Cambridge.