Caroline Carey has experience in health, policing and the third sector. She is particularly interested in using statistical and analytical techniques, together with people-centred design, to drive service improvements.

At 2020 Delivery, Caroline has worked on the urgent and emergency care pathway at a large acute trust, collaborating with them to build capability and identify where they can streamline processes to improve patient outcomes.

Prior to 2020 Delivery, Caroline led a project quantifying the impact of a police graduate programme on crime rates and identified social demographic factors which impacted the success of the programme which could be used to improve the deployment of future recruits. She also worked with the organisation to increase the diversity of its intake and to improve the quality of data used in business decision making.

Caroline has a background in human resources and reward – her previous roles include working as a consultant in Aon’s global performance, talent and reward team. Here she advised medium-large companies on their people strategies focusing on how to recruit, engage and reward staff through variable incentive schemes.

Caroline has an undergraduate degree from the University of Durham and a master’s degree, with distinction, in Social Policy (Research) from the London School of Economics. Her master’s degree included modules in advanced statistics and behavioural economics. Her dissertation used multivariate linear and logistic regression models to examine the differences in socio-emotional skills in pre-school children in the 4 countries of the UK. Caroline also has a postgraduate qualification in Human Resource Management.