Rachel Tan specialises in organisational development and transformation across the public sector. At 2020 Delivery, she has worked across central government and healthcare to build capability and improve operational performance and patient outcomes.

Rachel has supported a central government department to develop a new digital service, worked with a large teaching hospital to develop a transformation programme, including reducing A&E waiting times and implementing cost improvement programmes, and worked with regional commissioners and providers to develop a clinical model and workforce plan at the health economy level. Rachel is an experienced facilitator and has particular expertise in capability development and coaching. She has designed and delivered training programmes in areas including change management, process improvement and digital transformation.

Rachel’s previous consulting experience includes leading policy analysis to develop a new regulatory framework around identity management for a central government department, working with an NGO to conduct a report on the UK’s social investment market, and designing a talent development strategy and leadership academy for a fast-moving consumer goods organisation.

Rachel holds a Bachelor’s degree in Mathematics from the University of Warwick and a Master’s degree in Public Policy from the University of Cambridge, where she was awarded a full merit scholarship and the Lady Katherine Barnardiston scholarship for academic distinction.