Our Digital & Innovation practice focuses on enabling digital transformation, helping to bring impactful, up-to-date solutions to public services. Our experience includes working with HM Government to develop the original “Government as a Platform” concepts and securing a nine-fold increase in investment, as well as supporting some of the largest NHS organisations to prioritise investments for “digital patient journeys” that transform patient outcomes and experience. We also focus more broadly on the process of innovation, applying expertise in harnessing disruptive new technologies in established public services. For example, we rolled out a mental and physical health integration model using digital technology and cloud based systems. We support large organisations with landmark projects involving large capital investments and wide-ranging partnerships across public services, industry and charities. At the core of our approach is a focus on understanding user needs at a sufficiently deep level to prioritise investment and action. We achieve this through rich interviews augmented by data analysis, surveys and social media sentiment analysis. We aim to work at the intersection of digital innovation (including AI), academic research, and delivery science. Our clients seek us out to work with them on the most complex business propositions. We support their teams to build a common understanding of the opportunities and challenges they face and help them develop practical and easy-to-use digital solutions that achieve better patient outcomes and enhance efficiency.
Case Study: Revolutionising care for eight million patients
Working with 2020 Delivery, one AHSC developed new models of care for specialised services, each with the aspiration to revolutionise care internationally through caring for more than eight million patients. Each model is an integrated network and Institute, with clinical service integration, research, education and commercial focus to ensure the model can be delivered. One such Institute attracted a seven-figure deal for a commercial strategic partnership in its first year of operation.
Case Study: Government infrastructure for the digital era
During 2015, we supported the leading global government digital unit in building the business case to redesign government infrastructure for the digital era. We worked within a multi-disciplinary team in Central Government to understand the current services, data, and financial impacts, resulting in an agile, programme business case which demonstrated the strategic opportunity, and a roadmap to delivery, for over one billion pounds in savings. Following this work, GDS received a 900% increase in its budget, from £50m to £450m. GDS colleagues were particularly impressed by our ways of working and ability to integrate, as highlighted in the following comment from a director within the department “2020 consultants integrated very well with the rest of the team. Excellent delivery of a high quality service from 2020”.