Transformation

Making change happen in public services is an exciting and complex challenge. Engaging such a broad range of stakeholders and effecting such widespread organisational change could seem daunting but, as a public services consultancy, we are motivated by creating meaningful and sustainable improvements to public services. We relish the opportunity to support our clients to meet this challenge and achieve outstanding results.

Our collaborative approach and cultural understanding are key to the transformations we support. We work with you and your teams and stakeholders at all levels to bring together their knowledge and experience and focus it into a purposeful programme of change.

Transformation is all about achieving better outcomes for your service users and your staff, as well as delivering value and efficiency. Working with you, we build realistic strategies and go on to support you in delivering them sustainably.

In healthcare, our successful Urgent Care Transformation approach brings rapid improvement sprints together with a pathway-wide sustainability programme to deliver immediate and lasting results visible across systems and regions. The success of the ‘Sprint-Sustain’ method was recognised in 2019 by the HSJ where 2020 Delivery won the Partnership of the Year Award. Every urgent care system has benefited from our support with gains in 4-hour performance of up to 10 percentage points being typical. Learn more about Urgent Care Transformation.

We also apply the same methodology to cancer and elective pathways, delivering rapid improvements for patients.

Capability building is a crucial part of any transformation. Your teams can acquire the skills and confidence they need to maintain and evolve the transformation programme and keep delivering improvements. Our best-in-class training program has made us the provider of choice for problem solving training within the civil service.

We are proud to have supported many high-profile clients in transforming their organisations in inspiring ways, and an advantage of this experience and breadth of knowledge is that we have identified common situations and reused proven insights to help tackle these situations.

We offer bespoke tools to address issues that we’ve learned affect many organisations. Find out more about our Transformation Tools.